All products sold on our online store are guaranteed for 30 days.
Refund and Return Policy
Order cancellation
We accept cancellations, but only before your order is shipped. If the merchandise has already been shipped, you will need to wait until you receive it to begin the return process.
Returns
We offer a 30-day return policy from the date you receive your item. Please initiate the return process by logging into your customer account via this link: https://account.quebecsurvie.com
The item must be unused and in the same condition as received, including its original packaging.
Partial refunds
Partial refunds are applicable under the following conditions:
- The item is not in its original condition, is damaged or missing parts, and this condition is not due to our error.
- Any item returned more than 30 days after delivery.
Refund procedure
Once we receive and inspect your return, we will send you an email to acknowledge receipt and inform you if your refund is approved. If your request is approved, your refund will be processed and credited to your original payment method within 7 to 10 business days.
Late or missing refunds
If you haven't received your refund yet, first check your bank account, then contact your credit card company and bank. If you've followed these steps yet to receive your refund, please contact us at info@quebecsurvie.com.
Exchanges
We only offer exchanges for defective or damaged items. Please contact us within 72 hours of receiving your product to initiate the exchange process at https://account.quebecsurvie.com .
Back
Please contact us at info@quebecsurvie.com to return your product. Return shipping costs are your responsibility. These fees are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for items over $75.