Refund Policy

Refund Policy

At Quebec Survie, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our return and refund process. Please read our policy carefully:

Returns

You have 30 days from the date you received your order to request a return. To be eligible for a return, the product must be unused, in its original condition, and in the same packaging in which you received it.

Return procedure

Please initiate the return procedure by logging into your customer account via this link: https://account.quebecsurvie.com

Once in your customer area, select the order for which you want a refund.

Carefully pack the product in its original packaging and return it to the address indicated.

Once the product is received and inspected, we will notify you of the acceptance or rejection of your return.

Refunds

If your return is approved, we will issue a refund to the original payment method. Please note that the original shipping charge is non-refundable and may be deducted from your total refund amount.

Non-refundable products

Some products may not be refundable due to their nature. These may include personalized products, intimate items, or perishable goods. We will inform you at the time of purchase if a product is non-refundable or non-refundable.

Defective or damaged products

If you receive a defective or damaged product, please contact us immediately at info@quebecsurvie.com with detailed information and photos of the product and the damage. We will remedy the situation as quickly as possible, either by replacing it or issuing a refund.

Policy Changes

We reserve the right to change our return and refund policy at any time. Any changes will be posted on this page.

For any additional questions or to begin the return process, please contact us at info@quebecsurvie.com. Your satisfaction is our priority, and we are here to support you every step of the way.

Best regards, The Quebec Survival Team