Frequently Asked Questions

Immediately after purchase, you will receive an email with a download link. The link is also displayed on the order confirmation page. You can read the guides on screen, fill them out on a tablet, or print them to keep with your kit, even without electricity.

Check your junk mail or Promotions tab first. If the email is not there, write to us at info@quebecsurvie.com with your order number and we will resend the link.

The Family Fortress Collection brings together all 9 guides for $49.99 instead of $116.91: basic preparedness and all specific scenarios (power crisis, flooding, forest fires, winter on the road, cyberattack, nuclear threat).

The Essentials bundle includes the 3 core guides for $29.99: the 72h Family Emergency Plan, the Ultimate Emergency Preparedness Guide, and Feeding Yourself When Everything Stops. This is the right place to start if you are beginning your preparation.

Each guide is also sold individually, starting at $11.99. See all guides.

Yes. All guides have been reviewed for the 2027 edition. They are based on official guidelines (Government of Quebec, Public Health, Public Safety Canada) and local realities: freezing rain, spring flooding, boil water advisories, winter storms, and forest fires.

Yes. All 9 guides and the 2 bundles are available in French and English (2027 edition), at the same price. Simply select the language on the product page before adding to the cart. The English version maintains the Quebec resources with their official names in English.

You may print your guides as many times as necessary for your personal and family use. Please do not resell them or share them publicly.

Authorities recommend being self-sufficient for at least 72 hours: drinking water (at least 2 litres per person per day for drinking, about 4 litres including cooking and hygiene), non-perishable food, a flashlight or candle, a battery-powered or hand-crank radio, a first-aid kit, medication, copies of important documents, and cash. Our ready-to-use 72h kits include the essentials in one bag.

Start with three simple steps: write down your emergency contacts, gather 72 hours' worth of water and food, and decide with your family where to meet if you have to leave home. The 72h Family Emergency Plan workbook guides you step-by-step and can be filled out in one evening.

A shovel, a scraper, blankets, warm clothing, water, snacks, a flashlight, a phone charger, and a first-aid kit. Also, keep the gas tank at least half full. Our automotive survival kit and the guide Winter on the Road help you prepare for everything.

Depending on the model, between 30 and 60 hours of light. They are made of soy wax in a metal container, designed for prolonged power outages. See the candles.

Paracord is a very strong rope that can be unraveled if needed: for tying, repairing, or improvising a shelter. Depending on the model, our bracelets and keychains also include a compass, a whistle, or a fire starter. See the bracelets.

Yes: dry bags, pocket first-aid kits, tea lights, compressed towels, and more. See supplies and refills.

Yes. Shipping is free on orders over $80. Below this amount, fees are calculated at checkout based on your address. We do not ship outside of Canada at this time, nor to P.O. boxes. Details in our shipping policy.

As soon as your package is shipped, you will receive a confirmation email with the tracking number. You can also view your orders in your customer account.

You have 30 days after receiving your order to request a return. The product must be unused, in its original condition and packaging. Make the request from your customer account. If a product arrives defective or damaged, email us at info@quebecsurvie.com with photos. Details in our refund policy.

Yes. Payments are processed by Shopify and transactions are encrypted. We never have access to your full card information.

A local company, based in Saint-Basile-Le-Grand, that helps Quebec families prepare for power outages, storms, and other emergency situations with products and guides in French. Learn more.

By email at info@quebecsurvie.com or via our contact form.