Shipping

Conditions
  • Every product is set to be shipped from our Quebec warehouse straight to your doorstep.
  • All orders to Canada are shipped via Purolator, UPS, Fedex ,Canpar and Canada Posts.
  • Orders Under $25. Due to the high cost of shipping, orders under $25 may be cancelled. This will be at the discretion of Quebec Survie.
  • Shipping To United States and Europe
    Sorry we do not offer shipping to the U.S.A. or Europe at this time.

Canada Shipping Cost

  • Region 1 (Quebec, Ontario): Flat Rate of $9.99. Free shipping on orders of $50+ (pre-tax).
  • Region 2 (British Columbia, Alberta, Saskatchewan, Manitoba): Flat Rate of $10.99. Free shipping on orders of $60+ (pre-tax).
  • Region 3 (New Brunswick, Newfoundland + Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Yukon): Calculated at checkout.

Important Notes:

  • it is very important to double check the address entered when you place an order. we are not responsible for any costs incurred if there is an error or if you forget a detail (eg. unit number) in your address.
  • we have a standard, 1-3 business days processing time, plus a 3-9 business days shipping ETA depending on your location. there may be additional delays beyond our control on the carrier's end.
  • when your order leaves the warehouse, you will receive an email with your tracking number in order to follow it along. this number will be active 24 to 48 hours after you receive it.
    *please note that there may be a slightly longer delivery delays during peak periods such as during national sales days (Black Friday, Boxing Day), pre-sales promotions and during the holiday season.
  • all shipping charges, including those for returns, are non-refundable. please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even if you were entitled to a free delivery on the initial order).it is your responsibility to pick up your package at the post office within the time limit set by Canada Post. if this time limit is exceeded and the package is returned to us, it may be reshipped (reshipment costs at the customer's expense), or refunded (less return shipping costs paid by Quebec Survie).